Interactive Learning  Program CD

         RICHARD PFEIFFER, MDiv, PhD

• MULTI MEDIA CD LEARNING PROGRAM -

• STATE OF THE ART METHODS OF ANGER MANAGEMENT-

• ANGER MANAGEMENT SKILLS, CONCEPTS, TECH-NIQUES-

• LEARN SECRETS OF EFFECTIVELY USING YOUR ANGER-

• DESIGNED FOR WORKPLACE SITUATIONS

• SIX (6) SESSIONS

• OVER 1 HOUR 20 MINUTES QUALITY INSTRUCTION TIME

  The Anger & Aggressive Behavior Management in the Workplace - Interactive Learning Program CD is designed for Companies and Organizations to provide training and to help personnel deal with difficult situations more effectively. The multi-media learning program is organized into 6 Sessions to be viewed on the desktop for individual users. Each participant has complete privacy and all interaction is confidential. The content of the program is the result of the latest clinical and educational research in dealing with both anger and aggressive behavior. A pre-test and post-test is included. CD format for desktop users.

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Anger & Aggressive Behavior Management in the Workplace- CD Set

CONTENTS:

Session 1

Anger Management Pre-Assessment

Facts About Anger

Anger Situations

Anger Basics

3 Ways of Dealing with Anger

Expressing Anger

Session 2

Shame and Anger

Anger Research

Primitive Brain / Evolved Brain Functioning

Session 3

Early Warning Signs of Aggressive Behavior

Understanding Customer Rage

Communicating with an Angry Person

Session 4

Managing Stress & Anxiety

Exercise & Relaxation

Letting Go of Anger

Session 5

The 'Big' Question

Coping is Better than Blaming

6 Major Coping Skills

Coping Statements

Mental Flexibility Techniques

Session 6

Empathy

Assertiveness & Communication

High Expectations

Consequences of your own Primitive Anger Reaction

Addressing Customer Rage

Conflict Resolution

Anger Management Post-Assessment 

PRESENTER:

Richard Pfeiffer, MDiv, Ph.D.,  - Director/Founder Growth Central, author of the Real Solution Anger Management Workbook as well as eight other books including the bestselling Creating Real Relationships. He is a Licensed Marriage and Family Therapist, a Integral Psychotherapist, and a Nationally Certified Group Psychotherapist. His psychological / theological training is the foundation for his expertise in helping people work through their core conflicts. He is a Distinguished Diplomate in the National Anger Management Association (NAMA), a Fellow of the American Association of Pastoral Counselors (AAPC). Dr. Pfeiffer works with adults and couples in NYC and also offers Anger Management Training & Consultation for Organizations and Professionals. This Anger Management Video DVD is produced by Growth Central and is endorsed by the National Anger Management Association (NAMA).

Anger & Aggressive Behavior Management in the Workplace- CD Set

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